Ordered smile makes sick
© Copyright Frank D. Kanu 2000-2008
Psychologists from the University Frankfurt found that suppressing the real feelings make sick. That’s bad news for all who are forced to smile all day long—like flight attendants, sales people, call center workers and the like. One of the named long term effects is depression.
Professor Dieter Zapf said: “There are negative effects if one suppresses the actual feelings.” In a study the scientists allowed some of the participants to treat the customer the way they were treated.
Those who talked back had their heart rate increased only for a few moments. But those who have to be friendly no matter what had an increased heart rate for a prolonged period of time.
Do you always smile
Technorati (All Links are external): bad news call center depression dieter few moments flight attendants frankfurt increased heart rate negative effects participants period of time prolonged period psychologists real feelings scientists smile university frankfurt zapf business general motivation
Psychologists from the University Frankfurt found that suppressing the real feelings make sick. That’s bad news for all who are forced to smile all day long—like flight attendants, sales people, call center workers and the like. One of the named long term effects is depression.
Professor Dieter Zapf said: “There are negative effects if one suppresses the actual feelings.” In a study the scientists allowed some of the participants to treat the customer the way they were treated.
Those who talked back had their heart rate increased only for a few moments. But those who have to be friendly no matter what had an increased heart rate for a prolonged period of time.
Do you always smile 
?
Tags:
bad news call center depression dieter few moments flight attendants frankfurt increased heart rate negative effects participants period of time prolonged period psychologists real feelings scientists smile university frankfurt zapfTechnorati (All Links are external): bad news call center depression dieter few moments flight attendants frankfurt increased heart rate negative effects participants period of time prolonged period psychologists real feelings scientists smile university frankfurt zapf business general motivation
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14:28 on Monday, March 27th, 2006
Hard work! It’s probably much better to handle emotion as it comes in.
03:28 on Tuesday, March 28th, 2006
Honesty is the best policy.. it must really stink to be someone who has to be phony in the face of negativity. I’d rather walk away or avoid it than be fake.
Makes me sick!