Frank Uncovers Excellence in Leadership

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Today I am your customer - tomorrow I was…

© Copyright Frank D. Kanu 2000-2008

According to research 68% of the customers companies lose leave because they feel not cared about. It’s all about the people!

Have you learned:

• How to make your customers feel like they are Queen or King no matter what?


• How to deal with disappointed customers?


• How to listen?


• What is important for your customers?


• What makes your customers tick?


• How to develop a relationship with your customers?


• How to get their feedback in a constructive manner?


• That customer service is a perception, not a reality?


• That customer service impacts your bottom line?

Tags:

bottom line  constructive manner  customer service  disappointed  perception  queen  relationship  tick
 Technorati (All Links are external): bottom line  constructive manner  customer service  disappointed  perception  queen  relationship  tick  business
 

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• Frank Kanu on Sunday, October 2nd, 2005 @ 07:49
  
• Filed under Business
  

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• business (11)

One other Opinion:

1. Jerry
   16:07 on Sunday, October 2nd, 2005
   Frank, you hit the nail in the head with that!
   
   I wish more employeers WOULD follow that advise
   

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