The Ideal Customer?
© Copyright Frank D. Kanu 2000-2008
We all know the jokes about the company where the engineers have developed a product that sales hasn’t promised and support can’t support.
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Can you easily describe the ideal customer?
The answers you get to this question will reveal a lot about a business. The more employees you ask—the more interesting the answers. Especially when comparing management and workers.We all know the jokes about the company where the engineers have developed a product that sales hasn’t promised and support can’t support.
Are you in tune with the other employees? Are they in tune with you?
And have you ever interviewed customers—maybe all in the company got it wrong…How often do you speak to your customers?
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