The Customer Is Queen/King And The Employee…?
© Copyright Frank D. Kanu 2000-2008
Many companies do a lot to ensure their customers happiness. Even more claim they do so—we all have come across those companies. Interestingly enough too many companies do not treat their employees the way they want their customers to be treated. Think about it: Your supervisor just jelled at you; told you how bad a job you are doing; how stupid you are. Then the phone rings and you have to deal with a grumpy customer. Will you be very responsive to the customer’s needs or is your mind still occupied with the way your supervisor acted towards you? Odds are you will not…
Technorati (All Links are external): acted award employee of the month grumpy happiness job odds perform better phone rings queen king supervisor business leadership management teams
Many companies do a lot to ensure their customers happiness. Even more claim they do so—we all have come across those companies. Interestingly enough too many companies do not treat their employees the way they want their customers to be treated. Think about it: Your supervisor just jelled at you; told you how bad a job you are doing; how stupid you are. Then the phone rings and you have to deal with a grumpy customer. Will you be very responsive to the customer’s needs or is your mind still occupied with the way your supervisor acted towards you? Odds are you will not…
Should managers treat staff the same way the company wants customers to be treated?
Do you have an employee of the month award?
Are employees recognized when they perform better than the average?
What procedures are in place to help employees that underperform?
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acted award employee of the month grumpy happiness job odds perform better phone rings queen king supervisorTechnorati (All Links are external): acted award employee of the month grumpy happiness job odds perform better phone rings queen king supervisor business leadership management teams
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