To find out the success for enterprises they examined numerous large-scale enterprises. Their thought was that success and/or failure of a business are mainly determined by the employees.
Tom Peter and Robert H. Waterman Jr. developed a framework of seven characteristics:
- Strategy—understand how the enterprise reacts to external changes.
- Structure—how is the enterprise organized.
- System—informal and formal business processes which have large influence on the efficiency of the organization.
- Style/Culture—corporate culture and leadership style.
- Staff—all aspects of personnel management.
- Skills—the core authority of an organizational unit.
- Shared Values—the common values that hold everything else together.
“In Search of Excellence” made the 7-S-Model known worldwide; especially the distinction between hard factors (Strategy, Structure and System) and soft factors (Style, Staff, Skills, Shared Values).
Tags: 7 s model business processes common values corporate culture distinction excellence external changes formal business hard factors hold everything leadership style management skills organizational unit organized system personnel management robert h waterman robert h waterman jr scale enterprises shared values skills soft factors staff staff skills strategy structure style system tom peter