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Westhaven Worldwide Logistics

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The 7-S-Model

The “7-S-Model” was developed by Tom Peter and Robert H. Waterman Jr. in the 1970’s.

To find out the success for enterprises they examined numerous large-scale enterprises. Their thought was that success and/or failure of a business are mainly determined by the employees.

Tom Peter and Robert H. Waterman Jr. developed a framework of seven characteristics:

  • Strategy—understand how the enterprise reacts to external changes.
  • Structure—how is the enterprise organized.
  • System—informal and formal business processes which have large influence on the efficiency of the organization.
  • Style/Culture—corporate culture and leadership style.
  • Staff—all aspects of personnel management.
  • Skills—the core authority of an organizational unit.
  • Shared Values—the common values that hold everything else together.



“In Search of Excellence” made the 7-S-Model known worldwide; especially the distinction between hard factors (Strategy, Structure and System) and soft factors (Style, Staff, Skills, Shared Values).


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