‘Sorry’ Seen As Magic Word to Avoid Suits
© Copyright Frank D. Kanu 2000-2008
According to an article issued by Associated Press [Update 2/26/2007: The link does not work anymore. Please let me know if you of are aware of a working one. Thank you.]:
When was the last time you said sorry? Or one of your team members?
It might save you a lot - reputation, stress, money,…
Technorati (All Links are external): 1 million associated press attorney fees doctors hospitals I am sorry last time magic word malpractice lawsuits michigan health system mistakes money reputation sorry stress suits system team members trial attorney university of michigan university of michigan health business general
“I’m sorry.”
According to an article issued by Associated Press [Update 2/26/2007: The link does not work anymore. Please let me know if you of are aware of a working one. Thank you.]:
The hospitals in the University of Michigan Health System have been encouraging doctors since 2002 to apologize for mistakes. The system’s annual attorney fees have since dropped from $3 million to $1 million, and malpractice lawsuits and notices of intent to sue have fallen from 262 filed in 2001 to about 130 per year, said Rick Boothman, a former trial attorney who launched the practice there.
When was the last time you said sorry? Or one of your team members?
It might save you a lot - reputation, stress, money,…
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1 million associated press attorney fees doctors hospitals I am sorry last time magic word malpractice lawsuits michigan health system mistakes money reputation sorry stress suits system team members trial attorney university of michigan university of michigan healthTechnorati (All Links are external): 1 million associated press attorney fees doctors hospitals I am sorry last time magic word malpractice lawsuits michigan health system mistakes money reputation sorry stress suits system team members trial attorney university of michigan university of michigan health business general
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