Or should you?Dealing with blame is what differentiates the good, the bad and the ugly; especially in the really tough times. Management has to show responsibility not only inside the team but also outside the team. Still many fail to show their responsibility towards customers. Having a complaints department just does not cut it anymore.
Too many overlook that responsibility starts within the own yard. It’s not a question of education, position, hierarchy, gender, et cetera. How much blame can you take? How much should you take? What can you do to deal with it?
How do you play the blame game?
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