How Is This For Customer Service?
© Copyright Frank D. Kanu 2000-2008
You get a call from one of the companies you do business with (CC, utilities, etc…)
Once you pick up the phone you hear this message:
“Please stay on the line for an important message….
All our service representative are busy right now. Please stay on the line and your call will be answered in the order it was received.”
Stupid. And that’s actually giving them a compliment…
Technorati (All Links are external): compliment customer service please stay please stay on the line service service representative stay on the line stupid business general
You get a call from one of the companies you do business with (CC, utilities, etc…)
Once you pick up the phone you hear this message:
“Please stay on the line for an important message….
All our service representative are busy right now. Please stay on the line and your call will be answered in the order it was received.”
Stupid. And that’s actually giving them a compliment…
How do you feel as a customer when that happens to you?
How do you treat your customers?
Do you think it deserves to be named “customer service”?
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compliment customer service please stay please stay on the line service service representative stay on the line stupidTechnorati (All Links are external): compliment customer service please stay please stay on the line service service representative stay on the line stupid business general
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20:38 on Tuesday, February 27th, 2007
What a waste of time and money
How do you treat your customers?
The way I’d want to be treated: With respect and dignity
Do you think it deserves to be named “customer service”?
We should re-name it customer nonservice