effective use of the phone
© Copyright Frank D. Kanu 2000-2008
People, who use the phone as their primary means of communicating, are often perceived as rude and uncaring. They often show little or no empathy with their clients.
Some who is good on the phone (as seller or buyer) will have:
Technorati (All Links are external): assertive behavior buyer communicating consumer right emotions household manners no empathy rude self esteem seller tele uncaring business management motivation
People, who use the phone as their primary means of communicating, are often perceived as rude and uncaring. They often show little or no empathy with their clients.
And we all have dealt with them, right?
Like the ones who keep on calling and insisting to know better then you do who is living in your household.Some who is good on the phone (as seller or buyer) will have:
- a good self esteem
- a basic understanding of emotions and assertive behavior
- is professional at all times (never true for the annoyed consumer, right?)
- knows how to address people
- makes sure at the very beginning to talk to the right person
- knowledge how to control the voice
- has tele-manners
Tags:
assertive behavior buyer communicating consumer right emotions household manners no empathy rude self esteem seller tele uncaringTechnorati (All Links are external): assertive behavior buyer communicating consumer right emotions household manners no empathy rude self esteem seller tele uncaring business management motivation
This blog-entry is protected by a digital fingerprint:785273ed81985582c8a1be62f78c9459
