Customers? Customer service?
© Copyright Frank D. Kanu 2000-2008
Customer Service these days seem all to be about screwing people over. Remember the case about the guy who got the empty package at CompUSA?
I just got a bill with a late fee on it. I thought what the heck… So I checked my account and sure enough—the payment was made. Automatically out of my account. I pay that bill automatically on the last business day of a month—every month. Since years…
Bank of America has made itself a name for changing the due date and time! Just to ensure that some folks will be late. Be honest—when you have an automatic payment in place—how often do you really check the bill—to ensure that the payment due date didn’t change? (just check the web…)
The cancellation is on the way.
No Sears—I do not believe you that you value your customers. Neither does Bank of America (who actually tried to ignore my cancellation—twice…)
Technorati (All Links are external): automatic payment bank of america compusa customer service due date empty package hanging the due date and time late fees sears service customer what the heck business ethics general
Customer Service these days seem all to be about screwing people over. Remember the case about the guy who got the empty package at CompUSA?
I just got a bill with a late fee on it. I thought what the heck… So I checked my account and sure enough—the payment was made. Automatically out of my account. I pay that bill automatically on the last business day of a month—every month. Since years…
Bank of America has made itself a name for changing the due date and time! Just to ensure that some folks will be late. Be honest—when you have an automatic payment in place—how often do you really check the bill—to ensure that the payment due date didn’t change? (just check the web…)
The cancellation is on the way.
No Sears—I do not believe you that you value your customers. Neither does Bank of America (who actually tried to ignore my cancellation—twice…)
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automatic payment bank of america compusa customer service due date empty package hanging the due date and time late fees sears service customer what the heckTechnorati (All Links are external): automatic payment bank of america compusa customer service due date empty package hanging the due date and time late fees sears service customer what the heck business ethics general
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