"Frank's skill in asking the right questions is un-mistakable, and is at the core of his leadership philosophy.

The power of these questions cannot be underestimated, especially if you want to lead and not manage."
—John Cave
Westhaven Worldwide Logistics

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Customer Bill Charge

WTH?

So—I am getting charged for being a customer?
Remember the fees for ensuring your privacy, Internet recovery fee, the unlimited “premium”?

If these companies would just be as creative with providing service as they are with inventing new fees!

Monopolies and pseudo monopolies lead to flexibility and innovation only when billing customers.

PS: I should add the negative interest rates.

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