Balanced Scorecards
© Copyright Frank D. Kanu 2000-2008
The Balanced Scorecard goes back to the study “Measuring Performance in the Organization of the Future” (1990 by the Nolan Norton Institute on behalf of KPMG). In the course of this study the scoring systems of innovative enterprises from different industries were examined to develop a homogenous system.
One of the substantial realizations was that financial characteristics alone do not create a sufficient basis for an evaluation. According to Kaplan and Norton the following characteristics are necessary to create a “balanced” view:
Technorati (All Links are external): balanced scorecard balanced scorecards balanced view customers and markets finances financial characteristics homogenous innovative enterprises internal processes kaplan and norton kpmg learning and growth measuring performance nolan norton norton institute business
The Balanced Scorecard goes back to the study “Measuring Performance in the Organization of the Future” (1990 by the Nolan Norton Institute on behalf of KPMG). In the course of this study the scoring systems of innovative enterprises from different industries were examined to develop a homogenous system.
One of the substantial realizations was that financial characteristics alone do not create a sufficient basis for an evaluation. According to Kaplan and Norton the following characteristics are necessary to create a “balanced” view:
- Finances
- Customers and markets
- Internal processes
- Learning and growth
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balanced scorecard balanced scorecards balanced view customers and markets finances financial characteristics homogenous innovative enterprises internal processes kaplan and norton kpmg learning and growth measuring performance nolan norton norton instituteTechnorati (All Links are external): balanced scorecard balanced scorecards balanced view customers and markets finances financial characteristics homogenous innovative enterprises internal processes kaplan and norton kpmg learning and growth measuring performance nolan norton norton institute business
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