Frank Uncovers Excellence in Leadership

© Copyright Frank D. Kanu 2000-2008

I was contacted by someone telling me they need my services. I told them that I do not work for free and that I expect upfront payment. That didn’t bother them—I still received their business plan. Briefly looking at it—the spelling is as “good” as the headline.

I do not know about you, but shouldn’t a proper spelling be one of the very first steps one takes before sharing a business plan?

Anyways, I told him that I am still awaiting payment. And received this answer:

Payment ? for what ?
Im Kindly not interesed In any up frount Fees .
Best

Did I miss something?

Is this the new way of “doing business”?

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© Copyright Frank D. Kanu 2000-2008

Last year Disney was not too happy with a visitor—because he looked too much like Santa…
Now Disney sues over low cost housing.

“Walt Disney himself complained that soon after he opened Disneyland in 1955 the area outside the park became filled with fast-food restaurants, cheap hotels, ugly neon signs and ticky-tack tourist attractions.”

Have you visited any Disney location lately?

I wonder what Walt Disney would say now!

“This lawsuit speaks to how important we view this Anaheim resort area and that we make sure the vision sticks,” said Disneyland spokesman Rob Doughty.”

And what vision and whose vision is that?

Where should those working in the amusement park for “modest wages” live?

There was a time when Disney was seen as the top employer.
What happened?

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© Copyright Frank D. Kanu 2000-2008

You get a call from one of the companies you do business with (CC, utilities, etc…)
Once you pick up the phone you hear this message:
“Please stay on the line for an important message….
All our service representative are busy right now. Please stay on the line and your call will be answered in the order it was received.”

Stupid. And that’s actually giving them a compliment…

How do you feel as a customer when that happens to you?

How do you treat your customers?

Do you think it deserves to be named “customer service”?

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© Copyright Frank D. Kanu 2000-2008

At least that’s the result of a study from an IT school. According to them more than half of the women said they have to prove their skills with certifications while the men just trust their selling skills.

Do you think this study draws a realistic picture?

Do you think that many women have to prove skills with certifications, while men don’t?

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© Copyright Frank D. Kanu 2000-2008

You receive notice that a member of an organization you belong to has received an award.
Within two days you receive another notice, this time to inform you that the same member has committed fraud a few years ago and that the award was given falsely.

The member resigns.

A few of the members state that they knew all along something was wrong.

A few members who already congratulated the award-winner are now saying one can’t be careful enough.

Are you doing your due diligence?

Do you research enough? And when is enough enough?

How confident are you still in the organization?

Do you think the member should have been kicked out—instead of being allowed to resign?

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© Copyright Frank D. Kanu 2000-2008

Many companies spent a lot of efforts, time and money to avoid admitting a mistake. I know a company that got a translator to speak to a customer they thought was a foreigner—not to apologize but to make sure the customer would get their message:

“We do not care!”

Haven’t we all been in a situation where we as the customer got treated horribly?

Are you spending many to overcome bad press?

Or do you save money by treating customers as what they are: The life-blood of your business?

Do your customers know that you care?

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© Copyright Frank D. Kanu 2000-2008

You probably say: Who the heck….

Most of you will either know his bestselling autobiographic book “Das Boot” or have seen the movie; offering one of the very best sounds of all movies on DVD.
At least in my opinion

Probably less known is that Buchheim also collected expressionisms art; the collection is estimated to be worth some $200 million.

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© Copyright Frank D. Kanu 2000-2008

We all are getting fed up with spam—it’s getting worse by the minute and there seems to be no ending.
Imagine my surprise when I learnt about the opinion of a spammer that it is only spam when he think it is!
He said: I personalized every single letter I sent out—that is not SPAM!

Yeah, right.

Does it matter to you how personalized the offer for Viagra is—or do you consider it spam no matter what?

Personally I hate those the most that sent an e-mail to every single e-mail address on my server and then claim it wasn’t SPAM—because the e-mail contains some legal disclaimer, some “personalization”, …

What’s next?

The bank robber made the withdrawal at an unusual time…
The thief only “borrowed” the stuff…

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