"Frank's skill in asking the right questions is un-mistakable, and is at the core of his leadership philosophy.

The power of these questions cannot be underestimated, especially if you want to lead and not manage."
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Westhaven Worldwide Logistics

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Archive for November 20th, 2006

Car wash at 4am?

The other night I was traveling back home and passed a car wash. You know, the ones that are open 24 hours a day; take your quarters for some minutes of washing time.

Now while we all have passed those car washes at some time in our life—would you expect to see someone at 4 am in the morning washing their car?

Doesn’t that seem rather awkward? Maybe his guy was washing away evidence from a crime! I mean normal people do not get up in the middle of the night to wash a car, right?

Do we need a no car wash in the middle of the night law?

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Managers Decide Intuitively

Managers decide intuitively instead of based on facts. Only 20% of all German managers feel good about the decision made. More than one third has at least a predominantly positive feeling, but nevertheless 39% are skeptical. (Article is in German).

How do you make your decisions?

Are your feelings dominant?


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The 7-S-Model

The “7-S-Model” was developed by Tom Peter and Robert H. Waterman Jr. in the 1970’s.

To find out the success for enterprises they examined numerous large-scale enterprises. Their thought was that success and/or failure of a business are mainly determined by the employees.

Tom Peter and Robert H. Waterman Jr. developed a framework of seven characteristics:

  • Strategy—understand how the enterprise reacts to external changes.
  • Structure—how is the enterprise organized.
  • System—informal and formal business processes which have large influence on the efficiency of the organization.
  • Style/Culture—corporate culture and leadership style.
  • Staff—all aspects of personnel management.
  • Skills—the core authority of an organizational unit.
  • Shared Values—the common values that hold everything else together.



“In Search of Excellence” made the 7-S-Model known worldwide; especially the distinction between hard factors (Strategy, Structure and System) and soft factors (Style, Staff, Skills, Shared Values).


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