Frank Uncovers Excellence in Leadership

© Copyright Frank D. Kanu 2000-2008

Tags:

encounter  harvard business review  henry mintzberg  high standards  lee iacocca  management guru  mbas  results  toole  top business schools  warren bennis  worker bees
 Technorati (All Links are external): encounter  harvard business review  henry mintzberg  high standards  lee iacocca  management guru  mbas  results  toole  top business schools  warren bennis  worker bees  business  leadership  management  stop telling... start leading!  teams
 

© Copyright Frank D. Kanu 2000-2008

I already talked about time management before. Time is a unique resource. There isn’t any more of it. Each of us already has all the time there is, yet few of us have enough.
So, to get “more” time, it is important to learn to make better use of time; being more productive. Do you know

• how to use time and not abuse it?
• how to set priorities?
• the difference between urgent and important work?
• how to speed read?
• how to speed sleep?
• how to handle procrastination?
• how to handle correspondence, the phone, visitors, meetings?

Tags:

correspondence  procrastination  set priorities  sleep  speed read  time being  time management  use of time
 Technorati (All Links are external): correspondence  procrastination  set priorities  sleep  speed read  time being  time management  use of time  business  management
 

© Copyright Frank D. Kanu 2000-2008

People, who use the phone as their primary means of communicating, are often perceived as rude and uncaring. They often show little or no empathy with their clients.

And we all have dealt with them, right?

Like the ones who keep on calling and insisting to know better then you do who is living in your household.

Some who is good on the phone (as seller or buyer) will have:

• a good self esteem
• a basic understanding of emotions and assertive behavior
• is professional at all times (never true for the annoyed consumer, right?)
• knows how to address people
• makes sure at the very beginning to talk to the right person
• knowledge how to control the voice
• has tele-manners

Tags:

assertive behavior  buyer  communicating  consumer right  emotions  household  manners  no empathy  rude  self esteem  seller  tele  uncaring
 Technorati (All Links are external): assertive behavior  buyer  communicating  consumer right  emotions  household  manners  no empathy  rude  self esteem  seller  tele  uncaring  business  management  motivation
 

© Copyright Frank D. Kanu 2000-2008

Negotiating is a learned skill. No one is born a skilled negotiator. You may have the looks, personality, tenacity etc, but the skill of negotiating is learned.

Do you agree?

Or do you think that we are all born as negotiators.

But unlearn some of the natural skills by the way we grow up?

Tags:

learned skill  natural skills  negotiators  personality  skilled negotiator  tenacity
 Technorati (All Links are external): learned skill  natural skills  negotiators  personality  skilled negotiator  tenacity  business  negotiations
 

© Copyright Frank D. Kanu 2000-2008

As managers, we all make mistakes - sometimes ;)!

By examining those mistakes, we can develop solutions to avoid them and to learn from them. But first - what do we consider mistakes? Of course there are many lists available, here is one of them:

1. No goals
2. Communication failures
3. Bossy style
4. Trying to be everybody’s darling
5. No motivation
6. Missing standards
7. No conflict management
8. Change is evil
9. Not leading by example
10. Wrong compensation
11. Lack of training/education
12. Stress is not managed
13. Unrealistic deadlines
14. Intolerance
15. Ignoring the existing knowledge base
16. No fun

I am sure you can come up with a lot of your own!

My book Stop Telling… Start Leading! The Art of Managing People by Asking Questions names the 13 deadly sins managers have to avoid.

Tags:

bossy  communication failures  conflict management  darling  deadly sins  develop solutions  intolerance  knowledge base  management change  mistakes  motivation  stress  training education  unrealistic deadlines
 Technorati (All Links are external): bossy  communication failures  conflict management  darling  deadly sins  develop solutions  intolerance  knowledge base  management change  mistakes  motivation  stress  training education  unrealistic deadlines  business  general  management
 

© Copyright Frank D. Kanu 2000-2008

In the fifth century B.C. the Greek philosopher Socrates perfected a method of teaching in which he would ask disarmingly simple questions that actually forced people to admit what they didn’t know. As you read this book, you’ll find a number of questions that follow the Socratic tradition. The reason? Today’s managers need more than the predefined answers we might think are correct, but which seldom fit the problem at hand.

     Stop Telling… Start Leading is a work book and should be used as such. It offers many open-ended questions to the manager, offering ways to determine why something has gone off-center. Because every manager is different-the result of education, cultural background, ethnicity, etc.-offering predefined “one size fits all” answers can’t do it any longer. Managers need to answer tough, pointed questions that will force them to come to terms with their goals. Once they do that, they can manage more effectively and more positively-which helps them and their team.

Tags:

contact  ethnicity  few days  greek philosopher socrates  hardcover version  managers need  method of teaching  open ended questions  pointed questions  positively  predefined  simple questions  socratic  tradition
 Technorati (All Links are external): contact  ethnicity  few days  greek philosopher socrates  hardcover version  managers need  method of teaching  open ended questions  pointed questions  positively  predefined  simple questions  socratic  tradition  business  general  management  motivation  stop telling... start leading!