‘Sorry’ Seen As Magic Word to Avoid Suits
“I’m sorry.”
According to an article issued by Associated Press [Update 2/26/2007: The link does not work anymore. Please let me know if you of are aware of a working one. Thank you.]:
The hospitals in the University of Michigan Health System have been encouraging doctors since 2002 to apologize for mistakes. The system’s annual attorney fees have since dropped from $3 million to $1 million, and malpractice lawsuits and notices of intent to sue have fallen from 262 filed in 2001 to about 130 per year, said Rick Boothman, a former trial attorney who launched the practice there.
When was the last time you said sorry? Or one of your team members?
It might save you a lot - reputation, stress, money,…
Tags: 1 million associated press attorney fees doctors hospitals I am sorry last time magic word malpractice lawsuits michigan health system mistakes money reputation sorry stress suits system team members trial attorney university of michigan university of michigan health
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