Location: Western Europe
Industry: Major manufacturer
This particular manufacturer had a few hundred customers, but had thousands of articles with a few million more in stock. They were using an outdated system, but everyone was happy with it.
The company had recently been purchased by a trust company, whose upper management required that an AS/400 system be purchased. As a result, new article ids had to be created in order to be compatible with this new system.
The mid-manager, due to a personality conflict with the IT manager had told those working under him to ignore the new system entirely.
While the new and very expensive AS/400 was left to gather dust in the broom closet, the IT manager was blamed. Upper management soon learned that the new system was not being used and demanded that the IT manager make it a top priority to install the system and have all the article ids replaced in a very short time. The IT manager was then faced with an all-too-common dilemma: fix it now, or lose the job.
Within two months, I had him install a production planning system that was programmed in-house to connect the outdated system with the new one. This made upper management happy, and the mid-manager could continue use of the old system.
The IT manager redeemed himself in the eyes of upper management, and his credibility was restored.
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