"Frank's skill in asking the right questions is un-mistakable, and is at the core of his leadership philosophy.

The power of these questions cannot be underestimated, especially if you want to lead and not manage."
—John Cave
Westhaven Worldwide Logistics

Case Study 1

Location: Western Europe
Industry: Major manufacturer


This particular manufacturer had a few hundred customers, but had thousands of articles with a few million more in stock. They were using an outdated system, but everyone was happy with it.

The company had recently been purchased by a trust company, whose upper management required that an AS/400 system be purchased. As a result, new article ids had to be created in order to be compatible with this new system.


The mid-manager, due to a personality conflict with the IT manager had told those working under him to ignore the new system entirely.

While the new and very expensive AS/400 was left to gather dust in the broom closet, the IT manager was blamed. Upper management soon learned that the new system was not being used and demanded that the IT manager make it a top priority to install the system and have all the article ids replaced in a very short time. The IT manager was then faced with an all-too-common dilemma: fix it now, or lose the job.


Within two months, I had him install a production planning system that was programmed in-house to connect the outdated system with the new one. This made upper management happy, and the mid-manager could continue use of the old system.


The IT manager redeemed himself in the eyes of upper management, and his credibility was restored.

If you've been seeking assistance from a seasoned IT professional, my services will certainly meet or exceed your requirements. I've worked with a wide range of companies, software and human resources personnel to effectively meet the deadlines of urgent projects.

My process involves specific and unique approaches for identifying and solving communication breakdowns, discovering your source of change and ultimately saving the reputations of your entire team.

Here is a breakdown of my proven process for your success:

  1. Identify communication breakdowns and fix them, so that what to do and when to do it is made clear to every member of your team.
  2. Review existing standards, which is an absolute must to get to the root of your project's issues.
  3. Create a "Destination Analysis" for you, which will ask you where you and your team would like to be with your project.
  4. The next stage is the "Source of Change" analysis, which will identify where you and your team stand at the present time.
  5. The "Solution Matrix" will reveal what options are available to you, and outline the cost of implementing these solutions.
  6. The "Plan of Change" will help to illustrate what you and your team can do to reach your goals.
  7. The "Success Analysis" will clearly show how successful you and your team are.

↑ Top

This Genius One Article is published here for the purpose of helping to improve your personal and organizational performances; designed to provide accurate and authoritative information in regard to the subject matter covered. If legal advice or other expert assistance is required, the services of a competent professional should be sought.

Please contact us directly if you need a word or pdf version of this article.